FAQ / Support Page

Everything below is how Fundrally actually works. If your question isn't here, email support@fundrally.com and a person will answer it.

For nonprofits

Our donors are tapped out. We can't ask them for more.

You're not asking them for more. Your supporters invite their own friends and family to sponsor their miles, so the money comes from personal networks you were never going to reach with an appeal. It adds people to your base instead of drawing harder on the ones already in it.

Our board won't approve another platform fee.

There's nothing to approve. Fundrally is free for your organization. No subscription, no setup fee, no contract. The 10% comes out of donations processed, and sponsors can choose to cover it so your organization receives the full pledge. What your board sees is a new revenue channel at no cost.

We tried peer-to-peer before and it didn't work.

Most peer-to-peer runs on a campaign your staff has to drive, and when the campaign ends so does the money. There's no campaign here. Supporters sign up once, connect a tracker, and recruit their own sponsors. The fundraising runs in the background of their ordinary week.

How is this different from other fitness fundraising platforms?

Two things. Sponsorship is tied to GPS-verified miles rather than a flat campaign goal, so every dollar traces to real activity. And the money moves to your bank account without passing through ours. Most platforms are built around a campaign that ends. This one doesn't.

For Participants

How do I get started?

Four steps, and you only do them once. Connect your tracker, pick the nonprofit you want to raise for, invite people to sponsor you per mile, then carry on with your normal routine. Setup takes a few minutes.

Which trackers work?

Strava, Garmin, Apple Health, Google Health, Fitbit, Peloton, and Oura all connect. If your device isn't on that list, check whether it syncs to Strava. Most do, and that gets you in.

What activities count?

Running, cycling, walking, swimming, and paddle sports. You can switch individual activities on or off, so if you'd rather only count your rides, that's your call.

Is there a minimum pace or distance?

No. Walk your dog, take the stairs, stroll to the store. Every mile counts the same as anyone else's.

Can I raise money for any cause?

You choose from the nonprofits already on the platform. We verify each one is a registered 501(c)(3) in good standing before any money moves, which is what lets us tell your sponsors exactly where their money lands. If the organization you care about isn't listed, tell us and we'll reach out to them.

How old do I have to be?

Thirteen, with a parent or guardian's consent. If you're under 18, set the account up with a parent involved, since sponsorships involve payments and your activity data.

Where can Fundrally be used?

You can log miles anywhere in the world. Nonprofits need to be US-based or able to receive funds through Stripe.

What happens if I get injured or have a slow month?

Nothing. Sponsors are charged for miles logged, so no miles means no charge. Pause your account or just stop for a while. There's no minimum, no penalty, and nobody to let down. Your account is waiting when you're back.

I already use Strava. Why do I need another app?

You don't change anything. Fundrally reads your activity from Strava, so you keep training and posting exactly as you do now. Connect once, pick a cause, invite sponsors, and the miles you were already logging start generating money.

Is this going to make me feel guilty for not doing enough?

No. There are no campaigns, no deadlines, and no reminders that you're falling short. You move when you move. Skip a week and nobody is charged and nobody hears about it. The whole thing is built to fit the life you already have.

Sponsoring someone

How does the money actually reach the nonprofit?

Straight to the nonprofit's own bank account by ACH, through our payment processor. Fundrally's account never holds it. That's how the system is built rather than a policy we could change later, and your monthly receipt shows the transfer.

When am I charged?

Once a month, based on the miles your participant actually logged that month. You'll never be charged past the cap you set, however far they go.

Can I change how much I've pledged?

Any time. Raise it, lower it, change your monthly cap, pause it, or cancel it. Nothing is locked in, and changes take effect on your next billing month.

How do I cancel or pause?

From your account, whenever you want. Cancelling stops future charges. Anything already raised has gone to the nonprofit and stays with them.

Can I sponsor anonymously?

Yes. Sponsor under your name or anonymously, whichever you prefer. Either way you get the same monthly receipt showing the miles logged and where the money went.

What do I get back?

A receipt every month showing the miles logged, what you contributed, and confirmation the funds reached the nonprofit. You also get a year-end summary of everything you gave.

What if they stop moving?

You're only charged for miles logged. No activity means no charge that month.

Why sponsor a person instead of giving to the nonprofit directly?

You can give directly, and plenty of people do both. Sponsoring someone you know ties your giving to a person and their routine, and you see the miles behind every dollar. It's a different kind of connection to the same cause.

I already give to other things.

This doesn't replace any of it. It's a few cents a mile for someone you know, capped wherever you want. Most sponsors set it once and leave it.

Fees and payments

What does Fundrally charge?

A flat 10% platform fee on donations processed, stated before you commit, plus standard card processing costs. You can choose to cover both, which means the nonprofit receives 100% of your pledge. There's nothing else.

What payment methods do you accept?

Credit and debit cards, Apple Pay, and Google Pay.

Is my contribution tax deductible?

Your monthly and year-end statements document everything you've contributed. Whether it's deductible depends on the receiving organization's status and your own tax situation, so check with your tax advisor.

Privacy and security

Is my payment information secure?

Payments run through Stripe, our payment processor. Fundrally never sees or stores your full card number.

What do you do with my activity data?

We use your tracked activity to verify miles, which is what makes per-mile sponsorship real rather than an estimate. Your sponsors see the miles you logged and what they generated.

Who owns our sponsor data? 

Sponsor and participant records tied to the nonprofit organization Fundrally uses that data to run the platform and support your people, and we don't sell it or rent it out. Full terms are in the partner agreement.